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Shipping & Returns

Shipping


We ship to most places! Unfortunately, we cannot get full tracking to some remote areas so we have decided not to ship to those areas. 

Area

Flat Rate

Tracked

Min Order for

Free Shipping

Ontario, Canada $12

$50

Rest of Canada $15 $75

United States

$10 $60

International

$15 $150

 *shipping is subject to change at any time

 

Ship Time Estimates

 

Within Canada - 2-7 business days

 

United States - 5-10 business days

 

Internationally - 7-30 business days

 

 

Returns/Exchanges/Refunds Policy

Do not return any packages to the return address on labels - they will not make it and will not be eligible for return/exchange/refund.

Returns, exchanges or cancellations are accepted as long as you:
- contact us within 7 days of delivery
- return item(s) within 14 days of delivery
- request cancellation within 24 hours of purchase or have contacted us to ensure your order has not been shipped

 

The following items cannot be returned or exchanged:
- nail sets that have been worn or tampered with causing damage
- any custom or personalized orders (custom sizing, design, extra durability, etc.)
- items won in a giveaway or purchased with a gift code (exchanges may be allowed)
- sale items

 

Conditions of return/exchange:

 

- buyer is responsible for all shipping costs (including additional shipping costs for exchange or return)
- buyer is responsible for any lost return packages if no tracking is provided, refund and exchanges will not be accepted until items are returned in original condition
- if items are not returned in original condition, buyer is responsible for any loss in value
 

 

Refunds will be considered if:

 

- items were damaged in transit
- items are considered "lost" in transit

 

Conditions of refund:

 

- evidence may be asked for, so please keep all original packaging
- please allow the following time for packages to arrive before requesting a "lost package" refund:
        Canada - up to 15 business days
        United States - up to 25 business days
        International - up to 40 business days
 
Fees associated with cancellations and returns:
 
 
- a $10CAD cancellation fee is applied to any accounts with unpaid & cancelled invoices
- a 25% restocking fee may be applied to orders cancelled after 24 hours
 
 
Questions regarding our refund, exchange and return policy can be sent to hello@exhalehate.com