Shipping & Returns

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Shipping

We ship to most places! Unfortunately, we cannot get full tracking to some remote areas so we have decided not to ship to those areas. 

 

Tracked shipping is a flat rate of $10CAD for Canada & US and $15CAD Internationally. FREE shipping is available on Canadian orders over $50, US orders over $60CAD/$45US, and International orders over $150CAD.

 

Ship Time Estimates

 

Within Canada - 2-7 business days

 

United States - 5-10 business days

 

Internationally - 7-30 business days

 

 

Returns/Exchanges/Refunds Policy

Returns, exchanges or cancellations are accepted as long as you:
- contact us within 7 days of delivery
- return item(s) within 14 days of delivery
- request cancellation within 24 hours of purchase or have contacted us to ensure your order has not been shipped

 

The following items cannot be returned or exchanged:
- nail sets that have been worn or tampered with causing damage
- any custom or personalized orders (custom sizing, design, etc.)
- items won in a giveaway or purchased with a gift code (exchanges may be allowed)
- sale items

 

Conditions of return/exchange:

 

- buyer is responsible for all shipping costs (including additional shipping costs for exchange or return)
- buyer is responsible for any lost return packages if no tracking is provided, refund and exchanges will not be accepted until items are returned in original condition
- if items are not returned in original condition, buyer is responsible for any loss in value
 

 

Refunds will be considered if:

 

- items were damaged in transit
- items are considered "lost" in transit

 

Conditions of refund:

 

- evidence may be asked for, so please keep all original packaging
- please allow the following time for packages to arrive before requesting a "lost package" refund:
        Canada - up to 15 business days
        United States - up to 25 business days
        International - up to 40 business days
 
Fees associated with cancellations and returns:
 
 
- a $10CAD cancellation fee is applied to any accounts with unpaid & cancelled invoices
- a 25% restocking fee may be applied to orders cancelled after 24 hours
 
 
Questions regarding our refund, exchange and return policy can be sent to hello@exhalehate.com