Shipping
We ship to most places! Unfortunately, we cannot get full tracking to some remote areas so we have decided not to ship to those areas.
Tracked shipping is a flat rate of $12CAD for Canada & US and $15CAD Internationally. FREE shipping is available on Canadian orders over $50, US orders over $60CAD/$45US, and International orders over $150CAD.
Ship Time Estimates
Within Canada - 2-7 business days
United States - 5-10 business days
Internationally - 7-30 business days
Returns/Exchanges/Refunds Policy
Do not return any packages to the return address on labels - they will not make it and will not be eligible for return/exchange/refund.
Returns, exchanges or cancellations are accepted as long as you:
- contact us within 7 days of delivery
- return item(s) within 14 days of delivery
- request cancellation within 24 hours of purchase or have contacted us to ensure your order has not been shipped
- contact us within 7 days of delivery
- return item(s) within 14 days of delivery
- request cancellation within 24 hours of purchase or have contacted us to ensure your order has not been shipped
The following items cannot be returned or exchanged:
- nail sets that have been worn or tampered with causing damage
- any custom or personalized orders (custom sizing, design, extra durability, etc.)
- items won in a giveaway or purchased with a gift code (exchanges may be allowed)
- sale items
- nail sets that have been worn or tampered with causing damage
- any custom or personalized orders (custom sizing, design, extra durability, etc.)
- items won in a giveaway or purchased with a gift code (exchanges may be allowed)
- sale items
Conditions of return/exchange:
- buyer is responsible for all shipping costs (including additional shipping costs for exchange or return)
- buyer is responsible for any lost return packages if no tracking is provided, refund and exchanges will not be accepted until items are returned in original condition
- if items are not returned in original condition, buyer is responsible for any loss in value
- buyer is responsible for any lost return packages if no tracking is provided, refund and exchanges will not be accepted until items are returned in original condition
- if items are not returned in original condition, buyer is responsible for any loss in value
Refunds will be considered if:
- items were damaged in transit
- items are considered "lost" in transit
- items are considered "lost" in transit
Conditions of refund:
- evidence may be asked for, so please keep all original packaging
- please allow the following time for packages to arrive before requesting a "lost package" refund:
Canada - up to 15 business days
United States - up to 25 business days
International - up to 40 business days
- please allow the following time for packages to arrive before requesting a "lost package" refund:
Canada - up to 15 business days
United States - up to 25 business days
International - up to 40 business days
Fees associated with cancellations and returns:
- a $10CAD cancellation fee is applied to any accounts with unpaid & cancelled invoices
- a 25% restocking fee may be applied to orders cancelled after 24 hours
Questions regarding our refund, exchange and return policy can be sent to hello@exhalehate.com